Refund Policy

Last updated: 14 November 2026

Seller Contact Unlock

The Seller Contact Unlock (€0.99 per listing) is a digital service that is delivered immediately after payment by displaying the seller’s telephone number. As you expressly agree to immediate delivery when you purchase, the statutory right of withdrawal ends once the telephone number has been displayed (see section 5 of our Terms of Use).

When you get your money back

We will refund the full amount if:

• the telephone number was not displayed after successful payment due to a technical error;
• the telephone number displayed is invalid or does not belong to the seller of the listing; or
• you were charged more than once for the same listing.

How to request a refund

Please email mail@cars.com.mt within 14 days of your purchase, stating the listing (link or vehicle), the date of payment and a short description of the problem. We will review your request and, if approved, refund the amount to the original payment method, usually within 5–10 business days.

Vehicles

We do not sell vehicles. Any questions about refunds, warranties or returns concerning a vehicle must be settled directly with the seller.

Your statutory rights

This Refund Policy does not limit your statutory rights as a consumer.